Resume

Work Experience

Senior Technical Consultant

MYRA Systems Corp, Vancouver BC

As Senior Technical Consultant my duties include:

  • Assisting in the sales process by providing Pre-Sales technical support
  • Determining client’s business needs
  • Designing a solution to solve the technical problem in a way that addresses the business’ needs
  • Implement solutions, provide documentation and knowledge transfer and · Provide on-going level 3 support to clients

MYRA Systems Corp.

Senior Technical Analyst   
March 2013 – Present

Internal Projects

  • Design & Manage VMware environment
  • Manage XenApp 6.5 environment
  • Manage desktop and server anti-virus
  • Manage a mixed Server 2003/Server 2008/Server 2012 R2 network infrastructure
  • Design, implement, and manage Avaya IP Office VoIP
  • Design and manage Nimble Storage
  • PowerShell Scripting

In my role as a consultant at MYRA Systems I have worked with the many clients, in many capacities.
Here is a list of some of my projects and roles.

First Nations Non-Profit Society

Hardware Refresh and Client on-boarding and Managed IT Services

Senior Technical Analyst
March 2016 – Present

  • Site Discovery and Needs analysis
  • Plan migration project from CentOS based environment to Windows
  • Install and configure new Hyper-V host
  • Install and configure new AD Domain
  • Install and configure new Barracuda NG Firewall
  • Install and configure new Barracuda Backup VX appliance
  • Install and configure AVG Managed Workplace for client site
  • Install and configure Ubiquiti Wireless network
  • Install and configure Trend Micro OfficeScan
  • Document new environment for client
  • Train staff on management of new environment
  • Provide ongoing support to client

Exchange 2013 Migration Project

Senior Technical Analyst
May 2016 – June 2016

  • Plan migration to Exchange Server 2013
  • Install and configure Exchange Server
  • Migrate mail
  • Train staff on management Exchange users and mailboxes
  • Setup SpamTitan spam and mail virus filtering
  • Document Exchange environment for client
  • Provide ongoing support to client

Forest Practice Watchdog

Avaya IP Office Upgrade (VoIP) Project and Ongoing Maintenance

Senior Technical Analyst
February 2015 – Present

  • Upgraded the IP Office firmware
  • Troubleshoot and resolve configuration issues with the IP Office system
  • Install and configure the new IPO Management application
  • Provide documentation and knowledge transfer to client

Citrix Upgrade Project

Senior Technical Analyst
March 2015 – May 2015

  • Build new Citrix XenApp 7.6 farm as part of migration from 6.5
  • Upgrade surrounding Citrix infrastructure to maintain support levels
  • Train support staff on managing the new architecture

Forest Seedling Growing Organization

Managed IT Services

Senior Technical Analyst
March 2013 – Present

  • Manage and support XenServer environment running on 4 host servers running 24 guests
  • Provide technical support for 9 Citrix XenApp Servers
  • Configuration of XenApp Web Interface
  • Provide application support for in-house and 3rd party applications
  • Publish applications and security patches through XenApp
  • Provide support for all unresolved server-related help desk calls
  • Write Disaster Recovery/Business Continuity (BC/DR) Plan
  • Manage Kaspersky antivirus
  • Provide escalation to vendors and service providers
  • Provide Tier 3 help desk support for 120 users across North America
  • Conduct technical information gathering and technology assessments including research and analysis, presentation of recommendations, and implementation
  • Manage, support and maintain master image, using Citrix PVS for image deployment
  • Manage, maintain and support Nimble storage in both production and DR
  • Manage remote connectivity and access to Citrix environment
  • Upgrade, manage and maintain Citrix NetScaler Gateway
  • Write PowerShell scripts to simplify management of the environment

Federal Government Commission

Managed IT Services

Senior Technical Analyst
March 2013 – Present

  • Provide break/fix support (Pager) for network and VMware infrastructure
  • Management and monitoring of Switches, Firewalls and VPN appliance
  • Capacity planning for Network and VMware

Hyperconverged Infrastructure Deployment

Senior Technical Analyst
September 2016 – December 2016

  • Design and Implement Network Updates for new hardware
  • Deploy Hyperconverged appliances
  • Migrate VMs to new Infrastructure

BC University

Professional Services and Veeam Backup Management

Senior Technical Analyst
February 2015 – March 2016

  • Perform Discovery and document backup environment
  • Provide recommendations for target Veeam environment configuration based on business requirements and supporting objectives provided by Capilano University · Provide GAP analysis and propose tactical projects to meet objectives
  • Assess Storage options and make recommendations
  • Implement Veeam for VMware Virtual Machine backups
  • Diagnose and plan corrections for operational issues with Vblock cluster
  • Manage and monitor Veeam backups and Veeam backup disks

Plumbing Fixture Wholesaler and Retailer

Avaya IP Office Implementation (VoIP) Project

Senior Technical Analyst
October 2014 – January 2015

  • Design, configuration and implementation of new Avaya VoIP system
  • Deployment and configuration of the core switches
  • Configuration of the auto-attendant for both the Head Office and branch phone numbers
  • Deployment of all handsets
  • Setup of Session Border Controller
  • Administrator Training, documentation and knowledge transfer
  • Receptionist group training on new features

Investment Counselling Firm

Professional Services

Senior Technical Analyst
March 2013 – September 2015

  • Provide staff augmentation coverage as required for holidays and project work
  • Setup of Windows Deployment technologies – MDT and WDS with Admin training on how to create and maintain images · Documentation of environment

BC Business Public Policy Organization

Professional Services

Senior Technical Analyst
June 2014 – July 2014

  • Migration of client environment to Office 365 from a virtual private server
  • Review current server setup and configuration
  • Review Telus Exchange configuration and select best migration tool for email
  • Provision and configure Office 365 environment
  • Demonstration and Q&A with all staff of Office 365
  • Installation of Office 365 applications and tools on user devices
  • Migration of files and emails to the new service
  • Documentation and Knowledge transfer to BCBC administrators

Global Lime and Limestone Supplier

Professional Services

Senior Technical Analyst
June 2014 – July 2014
· Develop script to automate dev database refresh from production database copies, using Nimble Snapshots

Senior Consultant

OPUS Consulting Group Ltd, Richmond BC
December 2007 – March 2013

I was a Technical Architect and Implementer for complex computer systems. As Senior
Consultant I acted as the Technical Manager for clients.

My duties included:

  • Manage client IT Infrastructure
  • Ensure proper technologies are in place for my clients to meet business goals
  • Lead OPUS client support team
  • Networking Infrastructure – Active Directory, Group Policy, DNS, DHCP
  • Storage – EqualLogic SAN Implementation and Administration
  • Virtualization – VMware vSphere Implementation and Administration
  • Exchange Implementation and Administration (2003, 2007, 2010)
  • Citrix XenApp Implementation and Administration (4.5, 5, 6)
  • Networking
  • Management and deployment of Desktops (Windows XP, Windows 7)
  • Management and monitoring of Servers (Server 2003, Server 2008 R2)
  • Documentation creation and maintenance
  • Patch Management
  • Training – help desk staff and users

Network Consultant

Candlewest Systems Ltd, Burnaby, BC
September 2002 – October 2006
I was a Technical Architect and Implementer for computer networks.

My duties included:

  • Implementation of projects for small and medium size organizations
  • Supporting numerous clients
  • Planning and implementing installation and upgrade projects for Line of Business Application (Microsoft Dynamics and Microsoft CRM)
  • Planning and implementing network and server upgrades
  • Managing and maintaining Windows Servers and Desktops (2000, XP, 2003, SBS 2003)

Computer Technician

GBS Digital Computers, White Rock, BC
February 2002 – September 2002
I was a computer technician.

My duties included:

  • Building and repairing computers
  • Assisting with retail sales and marketing

Education and Professional Designations

Diploma – Network Integration Specialist, Northwest Digital, Richmond BC, 2002
VMware Certified Professional – VCP5 & VCP6
Brocade Certified Network Engineer – BCNE 2010
Microsoft Certified IT Professional – Enterprise Administrator – MCITP-EA
Sophos Certified Architect UTM
VMware Technical Solutions Professional – VTSP 4 & 5
Microsoft Windows 2000 MCSE
Microsoft Certified Professional – MCP
CompTIA A+
CompTIA Network+

Continuing Education

SimpliVity Implementation Training
Sophos Trusted Sales Engineer
Dell Compellent Storage Architect Training
Dell Compellent Certified Installer
Dell Compellent Certified Sales Professional
Dell EqualLogic Technical Course
Dell Data Center Course
Dell Server Foundations Course
LANDesk Service Desk Administrator Training
Dell Remote Monitoring Training
Microsoft SharePoint Administration Training
Microsoft Desktop Optimization Pack Training

Technical Skills

Server Hardware

Lenovo System X, HPE ProLiant, Fujitus Primergy, Dell PowerEdge, SimpliVity CN Series

Storage

Nimble Storage CS, Lenovo S2200, Dell EqualLogic, Fujitus Eternus

Networking

Avaya ERS, Brocade ICX, HPE ProCurve/Aruba and H3C, Dell PowerConnect

Data Center Equipment

APC UPS, Managed PDUs, Environmental Monitoring Units

Operating Systems

Windows Server 2003 – 2016,VMware vSphere, Ubuntu, CentOS, Amazon AWS (EC2 & S3)

Software

Microsoft
Exchange (2003, 2007, 2010), SQL (2000 – 2016), IIS 6, 7 & 7.5, Terminal Server, SharePoint (2.0, 3.0, 2010), Deployment Tools (MDT)
Citrix
Presentation Server 4.5, XenApp 5 – 7.x, Access Gateway 5.0, NetScaler 10.x
Paessler
PRTG

Scripting

PowerShell

Volunteer Experience

Vancouver Fruit Tree Project Society

Vice-President Board of Directors
April 2015 – Present
Secretary of the Board
April 2014 – April 2015
Member at Large
May 2014 – April 2014