The classic book on how to be a decent person.
The three big take aways for me:
- Smile
- Use the name of the person you are talking to
- Ask questions
I don’t have a problem asking questions or smiling, names I need to work on though. Perhaps I should read a book on that…
This book is a must read and I would suggest everyone re-read it from time to time, this was actually my second or third time through the book.
