I came across this resolution when working through a weird issue for a client…
Next time you can’t get backup exec to work, even though everything is done/setup correctly:
On the remote server you are trying to backup – Stop Backup Exec Remote Agent, open the service’s properties and in startup parameters type “-debug”, then start the service.
On the media server – Stop Backup Exec Remote Agent (it will also stop the Job Engine), add the “-debug” to the Remote Agent and the Job Engine startup parameters and restart both services.
Run your backup, it just might work.
If it works restart the services on both servers (this clears the “-debug”).
Run the job again to make sure it still works.